Work
The work below represents learning challenges where scale, complexity, and operational impact mattered. The featured case studies highlight how learning systems were designed and delivered, while the samples below provide hands-on evidence across common instructional design tools.
Featured case studies
Selected work samples
The samples below represent a small selection of hands-on work across common instructional design tools and formats. These artifacts demonstrate execution capability, while the case studies above provide context around decision-making, scope, and impact.
Articulate 360: Rise (eLearning)
A scalable eLearning certification designed for Redfin Concierge listing agents using Articulate Rise. Built to support product adoption and enablement through short modules, video, and visual guidance that scale across markets.
PowerPoint & Word (ILT)
A fully facilitated new hire orientation workshop designed to establish company identity, role clarity, and engagement for customer service agents supporting a client engagement. Built with custom PowerPoint visuals, facilitator guidance, and hands-on activities to improve early confidence, ownership, and alignment.
Rise & Google Slides (Blended vILT)
A redesigned onboarding experience for a customer-facing role that replaced a single webinar with a blended model combining prerequisite eLearning and facilitated practice. The solution separated process knowledge from live skill practice, improving learner engagement, confidence, and early performance outcomes.
Built using Articulate Rise with a companion virtual workshop focused on conversation practice and feedback.
Adobe Premiere (KB & Video)
Performance support resources designed to help employees adopt a new LMS by embedding short system tutorial videos directly into an internal knowledge base. The solution replaced static job aids with contextual guidance, reducing user errors and driving a 30% decrease in LMS-related help tickets over 90 days.
Included script writing, screen recording, video editing, and content structure aligned to real user workflows.
Global onboarding program
Click the image to see how the program was designed and scaled.
Brazil market launch
Click the image to see how the launch was enabled.
Amazon Flex Instant Pay
Click the image to view the instructional experience
Content standardization & governance
Click the image to explore the governance framework